ORDER CONFIRMATION

After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, adress and street adress, name, quantity…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.

SHIPPING

All orders are carefully packaged by me, Volhta in Paris, France. All prints are packaged to offer the best protection during shipping, in solid cardboard letters.
However, sometimes there can be damages to the packaging due to delivery services. We cannot be held responsible for any damaged package. Please contact your local post office if any problems occured.

I try my best to process all orders within 3-4 business days of receipt but it can take longer during peak periods (holiday seasons, sales, etc...).
You'll receive a notification email with a tracking number once your order has shipped out.

Shipping rates vary depending on the size of the item and on your country. We strive to keep our shipping rates as low as possible

Delivery can take longer during peak periods or if your parcel is being checked by customs. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

TRACKING

Parcels always come with a tracking number that will be emailed to you the day they ship.

International parcels are handled by La Poste or Colissimo (parcel service from La Poste) until they leave France and are trackable HERE.
Once they arrive in your country, your local postal services (or DPD in some European countries) take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you informations that we don't have. Don’t hesitate to use your tracking number time to time to follow the journey of your package.

If you have any trouble tracking your parcel, please contact us here.

Please note that:
- If the tracking says the parcel has been delivered, no dispute will be possible. If you have any doubt, we advise you to choose a delivery with signature at checkout (if available in your country)
- The tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.

Thanks for your understanding.

DELIVERY

Your order will be sent and delivered to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense, or refunded (product value only, minus the shipping fee, as we already incurred it).

If you are absent on the date of delivery or if your parcel doesn’t fit your mailbox, the carrier will leave a notice which can be used to collect the package at the post office/pick-up station and for the time indicated (10 to 15 days depending on your country). This information is available by tracking your package on the internet as well. If your parcel is sent back to us because you didn’t picked it up, it will be re-shipped at your expense, or refunded (minus the shipping fee).

If your package or items have been damaged during transit, if possible, please address any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order or contact your local post office.

CUSTOMS / ADDITIONAL TAXES

We are shipping from France so if you’re ordering from outside of the European Union (or from United Kingdom due to Brexit) please be aware that you may be charged with import taxes and duties depending on your country’s rules, and we can not take responsibility for it.

RETURN / REFUND

Prints are not eligile for return or refund.
Please be sure to check all photos on the product page before placing your order.

The only exception will be if the package cannot be delivered to you and will be returned to our office : the packpage could be re-shipped at your expense or refunded (product value only, minus the shipping fee, as we already incurred it)